Building Voice Channels

Moni.ai for Business

Define new ways how Moni.ai is able to interact with your business.

Why you need Voice Channels

Voice Channels allow you to define custom interaction between you and your business. A Voice Channel starts with a trigger pattern that Moni.ai listens to. After a user said that trigger pattern you define what happens visually using Node-Red. Doing that you have full control over the process and you can query databases, retrieve relevant information or call APIs and perform tasks.

Usecases

Possible scenarios for a successful implementation of Voice Channels may contain but are not limited to:

  • Business analytics: You want to know how many users signed up your website today? You may define a VC "how many users signed up today?". Doing that you created a shortcut that allows you to ask Moni.ai for that number whenever you want - everywhere. You don't need to manually query the database or ask your CTO - just ask Moni.
  • Customer support: You want to allow customers to use Moni.ai for customer support? You can publish a VC "I need help with my YOURBRAND dishwasher" and thereby allow customers to interact with your business. Doing that you can qualify the customer inquiry by defining the support process visually and maybe even solve the problem by providing relevant information to your customers. If needed your VC can immediately create a support ticket and capture necessary information from your customer.
  • Process automation: Using Moni.ai's VC capability you are able to automate processes in your company. Possibilites are virtually unlimited. Creating a VC "open the door" could unlock the door to the current building if your employee is authorized. "Unlock my user account to xyz" could reset a password to your company's intranet.
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    How to build Voice Channels

    VC can be built visually using Nodered on IBM Bluemix. Moni.ai can help you implement your requirements - just provide us with your contact details in the contact form. If you prefer you implement a Voice Channel yourself first step is to sign up IBM Bluemix and subscribe to one of the Moni.ai editions.